FAQ
?
AZEYL
Questions about your potion?
Everything you need to know, all in one place.
01
THE POTIONS
About the Lip Potions
Shades, texture, finish & how to use.
What is an AZEYL Lip Potion? +
AZEYL Lip Potions are hydrating lip oils
designed to give your lips a glossy,
wet-look finish while adding wearable
pigment and nourishment.
Which shade should I choose? +
Redrum is a bold red shade, Burnt Rose
gives a warm brown tone, while Pristine
Petal gives a softer peachy-pink finish.
Choose the shade that matches the energy
you want to wear.
Can I wear Lip Potions over lipstick? +
Yes. Wear your Lip Potion directly on
bare lips or layer it over lipstick for
extra shine and hydration.
How do I apply my Lip Potion? +
Apply directly to the lips using the
applicator and reapply whenever needed,
especially after eating or drinking.
What kind of finish does it have? +
The Lip Potions are designed to give a
lightweight, glossy wet-glow finish
without feeling overly heavy on the lips.
02
INSIDE THE FORMULA
Formula & Ingredients
What's inside your potion.
Are AZEYL Lip Potions hydrating? +
Yes. The formula is made to help keep
lips feeling smooth, soft and hydrated
throughout wear.
What are the hero ingredients? +
The formula features Squalane, Castor
Seed Oil and Tocopherol, also known as
Vitamin E.
What does Squalane do? +
Squalane helps support hydration and
leaves the lips feeling smoother and
more nourished.
What does Castor Seed Oil do? +
Castor Seed Oil helps create the glossy,
glass-like finish while also helping
condition the lips.
What does Vitamin E do? +
Vitamin E helps nourish and protect the
lips while supporting a smooth,
comfortable feel.
03
FROM US TO YOU
Orders & Delivery
Ordering, processing, shipping & tracking.
How do I place an order? +
Choose your product, add it to your cart
and continue through checkout. Once
confirmed, you'll receive your order
details.
How can I track my order? +
Once your shipment is processed, tracking
details will be shared with you where
available.
Can I change my order after placing it? +
Contact AZEYL support as soon as possible.
Changes may not be possible once your
order has already been processed.
Can I cancel my order? +
Contact support as soon as possible.
Orders that have already been processed
or dispatched may no longer be eligible
for cancellation.
04
SOMETHING EXTRA
Bundles & Offers
Bundles, gifts & promotional offers.
What comes with the AZEYL bundle? +
The bundle brings the AZEYL Lip Potions
together in one purchase. Any additional
gifts or promotional extras depend on the
current offer displayed on the website.
Do you offer free gifts? +
AZEYL may include free gifts during
selected promotions. Check the current
website offer before placing your order.
Is free shipping available? +
Free shipping may be available on selected
bundles or promotions. The current offer
will always be shown on the website.
Can I combine multiple offers? +
Promotional offers may have their own
terms and may not always be combined with
another discount or promotion.
05
WE'VE GOT YOU
Returns & Support
Something not quite right? We're here to help.
What if my product arrives damaged? +
Contact AZEYL support with your order
details and clear photos of the damaged
item so the issue can be reviewed.
What if I receive the wrong item? +
Contact support with your order details
and photos of the item you received so
the team can assist you.
Can I return or exchange my order? +
Return or exchange eligibility depends
on AZEYL's current policy and the
condition of the product. Please refer
to the relevant policy page for full
details.
How can I contact AZEYL? +
You can contact AZEYL through the Contact
Us page or through the official AZEYL
Beauty social channels.