FAQ ? AZEYL

Questions about your potion?

Everything you need to know, all in one place.

01
THE POTIONS

About the Lip Potions

Shades, texture, finish & how to use.

What is an AZEYL Lip Potion? +
AZEYL Lip Potions are hydrating lip oils designed to give your lips a glossy, wet-look finish while adding wearable pigment and nourishment.
Which shade should I choose? +
Redrum is a bold red shade, Burnt Rose gives a warm brown tone, while Pristine Petal gives a softer peachy-pink finish. Choose the shade that matches the energy you want to wear.
Can I wear Lip Potions over lipstick? +
Yes. Wear your Lip Potion directly on bare lips or layer it over lipstick for extra shine and hydration.
How do I apply my Lip Potion? +
Apply directly to the lips using the applicator and reapply whenever needed, especially after eating or drinking.
What kind of finish does it have? +
The Lip Potions are designed to give a lightweight, glossy wet-glow finish without feeling overly heavy on the lips.
02
INSIDE THE FORMULA

Formula & Ingredients

What's inside your potion.

Are AZEYL Lip Potions hydrating? +
Yes. The formula is made to help keep lips feeling smooth, soft and hydrated throughout wear.
What are the hero ingredients? +
The formula features Squalane, Castor Seed Oil and Tocopherol, also known as Vitamin E.
What does Squalane do? +
Squalane helps support hydration and leaves the lips feeling smoother and more nourished.
What does Castor Seed Oil do? +
Castor Seed Oil helps create the glossy, glass-like finish while also helping condition the lips.
What does Vitamin E do? +
Vitamin E helps nourish and protect the lips while supporting a smooth, comfortable feel.
03
FROM US TO YOU

Orders & Delivery

Ordering, processing, shipping & tracking.

How do I place an order? +
Choose your product, add it to your cart and continue through checkout. Once confirmed, you'll receive your order details.
How can I track my order? +
Once your shipment is processed, tracking details will be shared with you where available.
Can I change my order after placing it? +
Contact AZEYL support as soon as possible. Changes may not be possible once your order has already been processed.
Can I cancel my order? +
Contact support as soon as possible. Orders that have already been processed or dispatched may no longer be eligible for cancellation.
04
SOMETHING EXTRA

Bundles & Offers

Bundles, gifts & promotional offers.

What comes with the AZEYL bundle? +
The bundle brings the AZEYL Lip Potions together in one purchase. Any additional gifts or promotional extras depend on the current offer displayed on the website.
Do you offer free gifts? +
AZEYL may include free gifts during selected promotions. Check the current website offer before placing your order.
Is free shipping available? +
Free shipping may be available on selected bundles or promotions. The current offer will always be shown on the website.
Can I combine multiple offers? +
Promotional offers may have their own terms and may not always be combined with another discount or promotion.
05
WE'VE GOT YOU

Returns & Support

Something not quite right? We're here to help.

What if my product arrives damaged? +
Contact AZEYL support with your order details and clear photos of the damaged item so the issue can be reviewed.
What if I receive the wrong item? +
Contact support with your order details and photos of the item you received so the team can assist you.
Can I return or exchange my order? +
Return or exchange eligibility depends on AZEYL's current policy and the condition of the product. Please refer to the relevant policy page for full details.
How can I contact AZEYL? +
You can contact AZEYL through the Contact Us page or through the official AZEYL Beauty social channels.
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