Refund policy

At AZEYL, every order is thoughtfully prepared and carefully packed. Your trust means everything to us, and we're committed to ensuring your experience reflects the same care that goes into every potion we create.

Eligibility for Returns

We gladly accept returns for:

• Unused and unopened products in their original packaging.
• Return requests made within 7 days of receiving your order.
• For hygiene and safety reasons, products that have been opened or used cannot be returned. However, if your order arrives damaged, defective, or you experience a genuine issue with your purchase, please reach out to us. We'll always review your concern with fairness and care.

How to Request a Return

To begin a return, simply:

Email us at: azeylbeauty@gmail.com

• Include your Order Number.
• Briefly explain the reason for your request.
• Attach clear photos if your product arrived damaged or incorrect.
• Our team will respond within 24 business hours (Monday - Saturday).

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome via email.

If approved:

• Refunds are processed within 5–7 business days.
• Cash on Delivery orders will be refunded via bank transfer or another mutually agreed payment method.
• Non-Returnable Items
• The following items cannot be returned:
• Products that have been opened or used.
• Gift cards or promotional items.
• Orders requested for return after 7 days of delivery.
• Our Promise

At AZEYL, we believe every story should end well. If something isn't right with your order, let us know. We'll always do our best to find a fair solution and ensure your experience with AZEYL reflects the care we stand for.